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Today, it is imperative for organizations to anticipate supply chain disruptions and successfully overcome them to remain profitable and meet customer demands on time and in full. By providing a digital twin of their supply chain, our customers can gain end-to-end visibility into the supply chain, they can perform scenario planning, assess impact, collaborate with stakeholders, and automate execution based on changing business needs.

A new all-in-one digital contact center solution, powered by Microsoft Dynamics 365 Customer Service and Teams, brings together traditional contact center, unified communications, and customer service capabilities into a single, integrated software as a service (SaaS) solution. With this new all-in-one solution, you’ll be able to deliver chat and voice connectivity, extensibility with other business applications, and intelligence embedded at every step of the customer service experience.


  • Pillars of a successful Customer Service Experience (Giorgio)
  • Live Demonstration (Giorgio)
  • Deliver omnichannel engagement (Claudio)
  • Intelligent unified routing (Claudio)
  • Modernize case management and resolution (Claudio)
  • Data driven processes and analytics (Claudio)


  • Giorgio Ughini

    Giorgio Ughini

    Cloud Solution Architect Intern

  • Claudio Viggiano

    Claudio Viggiano

    Technical Specialist


Area di interesse Cross Solution
Formato On-Demand
Lingua Italiano
Solution Area Cross Solution