Microsoft All-in-One Digital Contact Center

Descrizione

Today, it is imperative for organizations to anticipate supply chain disruptions and successfully overcome them to remain profitable and meet customer demands on time and in full. By providing a digital twin of their supply chain, our customers can gain end-to-end visibility into the supply chain, they can perform scenario planning, assess impact, collaborate with stakeholders, and automate execution based on changing business needs.

A new all-in-one digital contact center solution, powered by Microsoft Dynamics 365 Customer Service and Teams, brings together traditional contact center, unified communications, and customer service capabilities into a single, integrated software as a service (SaaS) solution. With this new all-in-one solution, you’ll be able to deliver chat and voice connectivity, extensibility with other business applications, and intelligence embedded at every step of the customer service experience.

Agenda

• Pillars of a successful Customer Service Experience (Giorgio)
• Live Demonstration (Giorgio)
• Deliver omnichannel engagement (Claudio)
• Intelligent unified routing (Claudio)
• Modernize case management and resolution (Claudio)
• Data driven processes and analytics (Claudio)